What we focus on grows. Crafty listening requires one of the five key components of emotional intelligence - the ability to focus on what’s going on in our own head, heart and gut – thoughts, feelings, and actions.

Focusing on and wondering about what’s beneath the surface of other people utterances, silences and non-verbal communication can make people fascinating.

To be genuinely interested and fully engaged - without getting enmeshed - in what others are or are not saying, doing and being – can help them to think and function more effectively.

Nancy Kline tells us that people’s ability to think clearly is directly influenced by the quality of our attention.

Consider the awesome implications of that!

The way we pay attention to other people can immediately influence whether or not they will function intelligently!