Crafty Listening for Crafty Conversations: Time for a Change?     

      10P Thinking workshops

“To listen fully means to pay close attention to what is being said beneath the words. You listen not only to the ‘music,’ but to the essence of the person speaking. You listen not only for what someone knows, but for what he or she is. Ears operate at the speed of sound, which is far slower than the speed of light the eyes take in. Generative listening is the art of developing deeper silences in yourself, so you can slow your mind’s hearing to your ears’ natural speed, and hear beneath the words to their meaning.”

 Peter Senge


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Michael Mallows talks about
Clean Language &
Crafty Listening
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 Remaining on the General Social Care Council’s social care register, requires social workers to keep their practice up to date through ongoing "Post Registration Training and Learning" (PRTL).
Crafty Listening is about the art and craft of listening where the process and outcome of the communication can be more important than the content. Workshops, training courses, 1 to 1 coaching, talks, interactive presentatations, articles on line, all introduce principles and techniques that enable people to communicate more confidently, more competently and more effectively in their personal and professional relationships.

Crafty Listening incorporates ideas and techniques, along with information, research and theories from various models of communication, behaviour and interpersonal skills, including psychology and philosophy, as well as typologies such as the Enneagram and other models including Neuro Linguistic Programming [NLP], Transactional Analysis [TA], Choice Theory, Emotional Freedom Techniques [EFT], and Clean Language.
for updates on workshops, seminars, talks, presentations, special offers and other crafty events.


Crafty Listening is not about the negative connotations of ‘crafty’ e.g. deviousness and manipulation, under-handedness, deception, etc., but more about finer qualities such as skilfulness, dexterity, ingenuity, subtlety - surely the very essence of rapport building?

Crafty listening; is an effective way to connect wherever hard work, happenstance or chance places us when we need to take responsibility for our 50% contribution to the quality and process of our communication

By actively seeking to understand other people's MAPS, we can help them to increase emotional intelligence and express their fears and anxieties or their hopes and disappointments so that communication and connectedness are more likely to flow well.

Crafty listening in principle and on purpose, is intended to facilitate flow.

This is enlightened self-interest rather than altruistic self-denial.
because it banishes shadows, helping all parties, potentially at least, to see more clearly.

Self interest because, on the premise that ‘we are in it together’, by replacing ‘me’ with ‘we’, we can dismantle barriers and build bridges across differences so that,
together, we can move toward a more compelling future.

A Testimonial.
Michael has delivered training in Cornwall to a diverse participant group on the subject of Clean and Crafty Listening: Celebrating Diversity in Trans-racial Placements.
The evaluations were excellent; the participants felt that they had been challenged in their thinking and communication. Michael has the ability to question and challenge the audience in a way that is positive and stimulating.
We have invited Michael back to Cornwall to deliver ‘An Introduction to Clean and Crafty Conversations’ we are hoping to encourage a multi-agency audience by opening this up to all our partner agencies. We have then planned for Michael to return in May to deliver, Part 1 and Part 2 of the same. We look forward to a continued working relationship with Michael.  2012

Putting into practice the Crafty qualities and attributes below will increase your influencing and communication skills in ways that will serve you - and others - in almost any situation that requires Self-awareness, Self-management and Social-awareness. This will improve your ability to influence the exchange of energy and information, whether one-to-one or one-to-many, in most situations.

Curiosity : the Essence of Wonder
Responsive : instead of reactive
Assertive : rather than aggressive
Focus : On Self and Others simultaniously
houghtful : Functional Intelligence
ES! A positive attitude (Intelligent Optimism)

Words that can't be translated into English